Optimize your business
operations
Innovate | Adapt | Accelerate
Quality Assurance
Claim File Auditing
Claim File Packaging
Guideline Managment
Xactimate & Symbility Proficient
Full-Service Call Center
FNOL Processing
Customer Inquiries
Insured Initial Contact
Insured Follow-up
E-claim File Processing
Chatline Support.
Adjuster Outreach
Adjuster Recruiting
Invoicing Services
Invoice Coding Support
General Administrative Support
Our Commitment
At OCP, we are committed to providing exceptional Customer Communications, Quality Assurance, Back-Office Support, and Customer Survey services for the insurance claims industry. We help our clients adapt to the changing needs and expectations of their customers, while saving them time and money. We do this by using custom-built management platforms, which ensures quality, efficiency, and accuracy in every project. OCP is your partner in improving customer access and satisfaction.
Our Commitment
Our Memberships & Certifications
OCP is officially ISO/IEC 9001:2013 certified!
The journey we embarked on October 2023 was not just about a certificate, it was about our commitment to continuous improvement and quality. We wanted our clients to experience the best, and ISO 9001 provided a structured way to enhance our processes and focus on quality management by creating a Quality Managment System (QMS).
The impact?
Well, it’s more than just a badge – it’s a boost to our team morale, a testament to our dedication, and a promise to our clients that we are dedicated to delivering the best services.
If you wish to understand more of the standard, please visit ISO 9001:2015 – Quality management systems — Requirements for purchasing the framework of the Quality Managment System.
OCP is officially ISO/IEC 27001 certified!
We’re proud to announce that OCP has achieved ISO/IEC 27001 certification, complementing our ISO/IEC 9001:2013 certification. This milestone underscores our dedication to excellence and security in all operations. With ISO/IEC 27001, we ensure robust information security management, providing clients with assurance and peace of mind. Our team’s commitment to superior quality and security continues to drive our success.
If you wish to understand more of the standard, please visit ISO/IEC 27001:2022 – Information security, cybersecurity and privacy protection — Information security management systems — Requirements for purchasing the framework of the Information Security Managment System.
As of December 2023, we are happy to announce our official affiliation with the PLRB Claims Conference.
The Property & Liability Resource Bureau (PLRB) plays a pivotal role in the Property Insurance industry, serving as a knowledge-sharing and networking hub for professionals. PLRB provides a platform for industry collaboration, insights into emerging trends, and valuable resources that contribute to the continuous improvement of our services. Being Affiliate members underscores our commitment to staying at the forefront of industry knowledge, fostering connections, and ensuring that On Call Prime remains well-equipped to meet the evolving needs of our clients in the dynamic landscape of Property Insurance
Please visit Property & Liability Resource Bureau (plrb.org) for more information.
Our memberships & Certifications
OCP is officially ISO/IEC 9001:2013 certified!
The journey we embarked on October 2023 was not just about a certificate, it was about our commitment to continuous improvement and quality. We wanted our clients to experience the best, and ISO 9001 provided a structured way to enhance our processes and focus on quality management by creating a Quality Managment System (QMS).
The impact?
Well, it’s more than just a badge – it’s a boost to our team morale, a testament to our dedication, and a promise to our clients that we are dedicated to delivering the best services.
If you wish to understand more of the standard, please visit ISO 9001:2015 – Quality management systems — Requirements for purchasing the framework of the Quality Managment System.
OCP is officially ISO/IEC 27001 certified!
We’re proud to announce that OCP has achieved ISO/IEC 27001 certification, complementing our ISO/IEC 9001:2013 certification. This milestone underscores our dedication to excellence and security in all operations. With ISO/IEC 27001, we ensure robust information security management, providing clients with assurance and peace of mind. Our team’s commitment to superior quality and security continues to drive our success.
If you wish to understand more of the standard, please visit ISO/IEC 27001:2022 – Information security, cybersecurity and privacy protection — Information security management systems — Requirements for purchasing the framework of the Information Security Managment System.
As of December 2023, we are happy to announce our official affiliation with the PLRB Claims Conference.
The Property & Liability Resource Bureau (PLRB) plays a pivotal role in the Property Insurance industry, serving as a knowledge-sharing and networking hub for professionals. PLRB provides a platform for industry collaboration, insights into emerging trends, and valuable resources that contribute to the continuous improvement of our services. Being Affiliate members underscores our commitment to staying at the forefront of industry knowledge, fostering connections, and ensuring that On Call Prime remains well-equipped to meet the evolving needs of our clients in the dynamic landscape of Property Insurance
Please visit Property & Liability Resource Bureau (plrb.org) for more information.