Our Story
Start
Our company was founded in 2021 by three partners who shared a vision of providing high-quality customer service and quality assurance support for US-based property insurance companies. They recognized the gap in the market for affordable and reliable offshore services that could meet the diverse and evolving needs of the US property insurance market. Our desire was to develop a progressive customer support service that offered state-of-the-art, web-based communications while providing support staff that could truly understand and speak the English language at levels that provide a far more seamless and pleasant experience for our clients’ customers.
Location
Considering all the value of doing business in Kosovo, we determined it to be the perfect location for setting up a high-quality insurance support service company. With one of the youngest and most educated populations in Europe, Kosovo offers a pool of talented and tech-savvy workers who can speak fluent English. Kosovo also has a rich and diverse culture, influenced by its history as part of the Ottoman Empire and Yugoslavia. We were inspired by the resilience and creativity of the Kosovar people, who have overcome many challenges and achieved their independence in 2008. With these advantages, we developed our vision and strategy..
Founding
Per our vision, in the Spring of 2022, we launched On Call Prime, LLC. (OCP), a Limited Liability Company registered in the Republic of Kosovo. Our company was founded to address the property insurance industry’s need for innovative support solutions providing our clients with more time to focus on their primary business. By allowing OCP to take care of the customer service aspects of your business, we free up your time and resources to focus on your core goals and objectives.
Our mission
Provide seamless, quality, and cost-effective services that boost our clients’ reputation and customer loyalty. Offer customer care services, quality assurance services and back-office support that deliver high-quality, effective, and efficient results for our clients enabling them to focus on their products and services with confidence and excellence.
Our Vision
Our vision is to provide seamless, quality, and cost-effective insurance support services that enhance businesses and the customer experience, while enabling our clients to focus on their products and services.
Our Value
At OCP, we understand the importance of quality in the property insurance claims industry. That’s why we offer integrated and custom solutions for customer service and quality assurance that help our clients streamline their processes and save money. We adhere to OCP best practices, ISO standards and client guidelines to prevent quality issues and ensure the integrity of our services. We enable our clients to focus on their core competencies and increase their customer satisfaction without sacrificing their profits. Our goal is to deliver efficient and effective solutions that meet our clients’ expectations and requirements. OCP is your partner in delivering exceptional customer experiences.
Leadership
Mark Davidson
Chief Executive Officer
Mark Davidson, a founding member of On Call Prime LLC currently leads our organization bringing 30+ years of professional experience. Mr. Davidson has served in various leadership roles in both national and international organizations. His experience brings unique skills in organizational development, operations planning and execution, project development, compliance and regulatory evaluations, and business development. His experience provides versatility in a number of areas including organizational skills, leadership techniques, coaching and team building. His skills were developed through engagement in a number of international and national programs such as insurance claims operations, catastrophe operations (conflict and non-conflict zones), consumer markets , litigation and liability, and diplomatic support services. Mr. Davidson obtained his BSc from the University of North Texas. He is married with two children.
Blondin Batusha
Chief Technology Officer
Blondin Batusha, as one of the three founders of On Call Prime LLC (OCP), has a background in Mechatronics Engineering with experience in the field of Photovoltaic panels manufacturing. Earlier in his career, he was an instrumental co-founder and CEO of Polymed sh.p.k., a leading manufacturer of surgical masks during the pandemic where he was responsible for the company's development and market presence. Previous to his work at Polymed sh.p.k., Blondin was co-founder and Chief Technology Officer at "Te Pema", an environmental design startup for sustainable, "smart city" development, and was responsible for product development, product design, ensuring flexibility in response to a new innovative marketplace. He is a leader in the field of technology and we are pleased with his presence as Chief Technology Officer.
Genti Morina
Chief Operations Officer
Genti Morina is one of the founders of On Call Prime, L.L.C. In his career, Mr. Morina has developed three successful companies prior to his joining our organisation These companies involved his expertise in the environmental services sector and consumer goods. He continues to reside on the Board and contribute to those companies. Mr. Morina held executive operation positions in all three previous organizations. In addition to his operational contributions, Mr. Morina plays a key role in Business Development at On Call Prime, L.L.C. Mr. Morina resides in Prishtina, Kosovo and attended University of Prishtina studying Mechanical Engineering to achieve a BSc.
Loni Davidson
General Manager
Customer Care Support
Loni joined the OCP team in July of 2022 and became a major contributor to our Customer Care Service experience. Loni brings valuable insight to the team stemming from her previous role as a Client Services Liaison for over 5 years in the insurance industry, and as a Legal Secretary in a law office for more than 6 years. In her earlier role she led teams providing high-level customer care service to insurance carriers and their insureds. Later, in her role as Legal Secretary, she honed her multi-tasking and organizational skills while continuing the development of her talents listening to and understanding client needs. Loni’s role with OCP includes managing our call teams (inbound and outbound) to handle daily Customer Care Services, Emergency Customer Care Services, and all Special Projects. She also manages and develops our customer care training techniques working alongside our customers.